Effective date: May 28, 2026
At Helptag, we want you to feel confident when subscribing to a plan for the first time. We offer a limited new-subscriber satisfaction window to give you the opportunity to experience the platform before fully committing.
If you subscribe to a Helptag plan for the first time and wish to cancel, you are eligible for a full refund of your initial subscription payment provided that:
This guarantee applies only to the first subscription purchase on an account. It does not apply to plan renewals, upgrades, or resubscriptions after a prior cancellation.
Refund requests submitted after the 7-day window will not be approved, regardless of usage. We encourage you to explore our free features before subscribing to ensure the platform meets your needs.
All Helptag subscription plans renew automatically at the end of each billing cycle (monthly or annually, as selected). By subscribing, you authorize Helptag and Razorpay to charge your selected payment method at the start of each renewal cycle until you cancel.
We do not offer refunds for subscription renewal charges once the payment has been successfully processed. It is your sole responsibility to cancel your subscription before the renewal date if you do not wish to continue. Your cancellation will take effect at the end of the current paid period, and you will retain access to your plan's features until that date.
We will send an advance reminder email before your subscription renews. The reminder is sent to the email address on file at least 3 days before the annual renewal date (for annual plans) and 1 day before monthly renewals where technically feasible. It is your responsibility to ensure your email address on file is current and that our emails are not filtered to spam.
You may cancel your subscription at any time from your account settings under the Billing or Subscription section. Cancellation is immediate in the system and takes effect at the end of your current paid period. You will not be charged for subsequent cycles after cancellation.
If you upgrade from a lower-tier subscription to a higher-tier plan during an active billing cycle, the upgrade takes effect immediately. You will be charged the prorated difference between your current plan cost and the new plan cost for the remaining days in the billing period. The prorated amount is calculated based on the number of days remaining and charged via your payment method on file. No refund is issued for the prior plan's unused portion.
If you downgrade to a lower-tier plan, the change will take effect at the start of your next billing cycle. You will continue to enjoy your current plan's features and credit allocation until the end of the current paid period. No refund or prorated credit is issued for the difference in plan cost during the current cycle.
If your downgraded plan supports fewer active QR tags than you currently have, you will be notified before the downgrade takes effect and asked to deactivate excess tags. Helptag will not automatically delete any QR tags but may restrict their active status until the overage is resolved.
QR credits purchased as standalone one-time packs (outside of a subscription plan) are non-refundable once issued to your account, regardless of whether they have been used. Credits are issued immediately upon payment confirmation and are ready to use from that moment.
Unused subscription credits do not carry forward to the next billing cycle unless explicitly stated in your plan description. Subscription credits that expire at the end of a billing cycle are non-refundable.
In general, expired credits cannot be restored or refunded. However, if your credits expired due to a verified technical issue caused by Helptag (such as a platform outage that prevented use), or in genuinely exceptional personal circumstances (such as a documented extended hospitalization), you may contact our support team to request a good-faith review. We evaluate such requests on a case-by-case basis and cannot guarantee restoration.
If your account is terminated by Helptag due to a Terms of Service violation, all unused credits are immediately forfeited without refund or compensation.
The following are explicitly not eligible for refunds under any circumstances, except where required by applicable consumer protection law:
If you believe you have been charged in error or that a refund exception applies to your situation, please contact us and we will review your case individually and in good faith.
To request a refund for any eligible item or service, please email us at hello@helptag.org with the subject line: Refund Request — [Your Order/Account Details].
Your request should include the following information:
Incomplete refund requests may experience delays while we follow up for missing information. We reserve the right to request additional verification before processing any refund.
We aim to acknowledge all refund requests within 1 business day and to provide a substantive decision within 3 business days.
Once a refund has been approved, Helptag will initiate the refund through Razorpay within 5–7 business daysof the approval notification. Please note that "business days" refers to Monday–Friday, excluding Indian public holidays.
All approved refunds are credited back to the original payment instrument used at the time of purchase — whether that is a debit card, credit card, UPI account, net banking account, or digital wallet. We are unable to issue refunds to a different payment method or bank account other than the one originally used.
After Helptag initiates the refund through Razorpay, your bank or payment provider may take an additional 3–7 business days to reflect the credit in your account, depending on their internal processing schedules. The total end-to-end refund timeline is typically 7–14 business days from the date of approval.
Helptag does not issue refunds via cash, cheque, bank wire transfer, or any method other than a reversal to the original payment instrument. We also do not issue credit vouchers or Helptag account credits in lieu of monetary refunds, unless the user specifically requests this alternative and we agree in writing.
If your original payment included Goods and Services Tax (GST), the refund will include the full amount paid, including the applicable GST component, in accordance with Indian tax laws.
We strongly encourage you to contact Helptag at hello@helptag.org before initiating a chargeback, dispute, or reversal with your bank or payment provider. The majority of billing issues can be resolved quickly and amicably through our support team, often within 1–3 business days.
If you initiate a chargeback with your bank or card issuer without first contacting us — or if a chargeback is found to be frivolous, fraudulent, or inconsistent with our Refund Policy — Helptag reserves the right to:
In the event of a formal payment dispute, Helptag will provide your bank, Razorpay, or the relevant adjudicating authority with evidence of service delivery, including account activity logs, IP records, subscription usage data, and any prior communications. We maintain comprehensive transaction records for this purpose.
If you believe you have been charged in error — such as a duplicate charge, an incorrect amount, or a charge for a plan you did not select — please contact us immediately. Genuine billing errors will be investigated promptly and corrected without requiring you to initiate a formal dispute.
Helptag reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on this page, with the "Effective Date" updated accordingly.
For material changes — such as modifications to refund eligibility criteria, processing timelines, or the introduction of new non-refundable categories — we will provide at least 7 days' advance notice via email to your registered address or via a prominent in-app notification before the changes take effect.
Your continued use of the Services or making a purchase after the effective date of any revised Refund Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should refrain from making new purchases and may request account deletion.
Previous versions of this Refund Policy may be made available upon request by contacting hello@helptag.org.
For all billing inquiries, refund requests, subscription cancellations, or questions about this Refund Policy, please reach out to us through the following channels:
Name
Helptag Team
hello@helptag.org — Response within 1–3 business days
Phone
+91 9004040712 — Mon – Sat
Website
When contacting us, please include your order ID or transaction reference number to help us locate your account and process your request as quickly as possible. We are committed to resolving all billing matters fairly and transparently.
